Version 1.0 · Last updated 2 November 2026
This Service Level Policy describes our approach to availability, maintenance and support for Orbis Drive. It is provided for information and does not create a legally binding uptime guarantee unless separately agreed in writing.
1. Availability
We aim to keep the Service available and to minimise unplanned downtime on a best-efforts basis. Current status is published at Orbis Status.
2. Maintenance
We may carry out planned maintenance, aiming to schedule significant work outside typical peak hours where practical.
3. Backups
We run nightly encrypted offsite backups to support disaster recovery. These are not designed to restore individual files on request; use Trash for recent deletions.
4. Support
Email support is included with every plan. We aim to respond promptly during normal UK business hours. Contact support@orbisdigital.co.uk.