Version 1.0 · Last updated 2 November 2026
This policy explains how cancellations and refunds work for Orbis Drive subscriptions.
1. Cancelling
The workspace owner can cancel renewal at any time through the billing portal, reached from the Billing page. Cancellation takes effect at the end of the current paid period and you keep your paid allowance until then. If you need help, contact support@orbisdigital.co.uk.
2. After a paid plan ends
Your workspace returns to the Free plan. Your files are retained, but if your usage is above 5 GB, new uploads are blocked until you are back within the limit or subscribe again.
3. Refunds
Subscription fees are generally non-refundable. Where a refund is required by law, or agreed by us in exceptional circumstances, it will be made to the original payment method. Contact support@orbisdigital.co.uk about a payment.
4. Consumers' statutory rights
If you buy as a consumer, you may have a right to cancel within 14 days of first subscribing. When you ask us to start the service immediately, we may deduct a proportionate amount for the service already provided. This policy does not limit your statutory rights.
5. Closing your account
Cancelling a subscription does not delete your account or files. To close your account, download anything you want to keep and contact support@orbisdigital.co.uk from your registered email address.