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Learn more →Trash & recovery
A second chance for deleted files
Deleted files and folders go to Trash and stay there for 30 days, so a slip of the finger does not have to become a lost document.
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The problem
Why it matters
Everybody deletes the wrong thing eventually, usually at the worst possible moment. Without a recovery window, that mistake means hunting through old emails or redoing the work. Trash gives the whole team a calm way to put things back.
How it works
Step by step
- 1
Delete as usual
Choose the delete action on a file or folder. Items inside a folder go with it.
- 2
Open Trash
Everything deleted in the last 30 days is listed in one place.
- 3
Restore with one action
Restore returns the item. If its original folder has also gone, it comes back at the top level so it can never get lost.
- 4
Automatic clean-up
After 30 days in Trash, items are permanently removed from storage.
What's covered
Everything trash and recovery includes
- 30-day recovery window
- Folders restore with their contents
- Available to every workspace member
- Deletions and restorations recorded
- Sharing links stop working while a file is in Trash
- Automatic permanent removal after 30 days
Where it helps
Typical uses
- Undoing an accidental deletion
- Recovering a folder removed during a tidy-up
- Getting back a document that turned out to be needed
- Clearing out old work without immediate risk
Questions
Frequently asked questions
How long do I have to restore a file?
30 days from the time it was deleted. After that it is permanently removed.
Does Trash use up my storage?
Yes, until the 30 days are over.
Can I get back an earlier version of a document?
The current release does not keep version history. Keep important revisions as separate files with clear names.
Related
Related pages
A record of the actions that matter
Key actions such as uploads, deletions, sharing, membership changes and billing events are recorded with the time and the account responsible.
Learn more →Make room for organised work
Build a folder structure that matches how your business runs, by project, customer or department, so everyone looks in the same place.
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